Print on Demand, or as we call it, POD, means that we have items produced for you after you place your order. That is why POD items have a longer delivery time of up to
14 working days. This saves storage costs and we can offer you the items at a lower price.

Yes, you can win something regularly with us. Our competitions are always published on social media. If you subscribe to us, you won't miss anything.

You will receive the voucher when you sign up for our newsletter for the first time. However, the voucher will only be sent once you have confirmed your registration.

You can simply enter your code in the field below the item listing during checkout and redeem it.

We always ship your order together. We do this for logistical and environmental reasons. If you order an item with a long delivery time but need the other items sooner, we ask you to place multiple orders.

We process orders in the system chronologically. We cannot take a desired delivery date into account.

If your order has not yet been processed, we can do that. Write a message with your order number and the new address using the contact form. If you have already received your shipping notification, we can no longer do that.

After returning the package, we will refund you the amount minus shipping costs. In the event of a postal error, we will resend the package.

Frequently asked questions about returns, refunds and exchanges.

How can I return an item?

• Include a note with your order details and the reason for the return, or the completed return form, in your return package.
• Click on your country below, fill out the form on the page that opens, and follow the instructions.
  • Germany
    
  • Austria
    
  • Switzerland
  • Netherlands
  • Belgium
    
  • Luxembourg
    
  • United Kingdom
    
  • France
    
  • Spain
    
  • Italy
    
  • Denmark
    
  • Finland
    
  • Poland
    
  • Czech Republic
    
  • Ireland
  • Greece
  • Sweden

Print the shipping label and stick it on the package.

• Take the package to a DHL drop-off point and send it back to us free of charge.

Which items can I return?

• Items whose purchase date is no more than 30 days ago
• Items are in unused and resalable condition
• Item in original packaging with intact labels
• Items whose seal is undamaged

Which items cannot I return?

• Items whose purchase date is more than 30 days ago
• Item in used and non-resellable condition
• Items without original packaging or with removed or damaged labels
• Gift vouchers
• Donation items
• Items that have been removed from the sealed packaging

Are any items in your order faulty, or was the package damaged upon delivery?

If an item in your order is faulty or the package was damaged upon receipt, please contact our customer service within 7 days of the delivery date.

Is one item from your order broken?

We will of course replace defective or broken items free of charge. Please contact customer service for this. For faster processing, please attach a photo of the defect directly to your email and return the defective item to us. An exchange is only possible once the item has arrived and been properly inspected.

Can items be exchanged?

Exchanges are only possible for limited edition items and only if the desired exchange item is still in stock.

In any other case, we will refund the amount for your returned item and ask you to reorder your desired item.

What refund options are available?

We offer the following refund options:

• Refund of the credit balance to the original payment method
• Refund of the credit balance as a voucher

How quickly will I receive a refund?

Once your returned items have been received and inspected, you will be notified by email. You will also be informed whether your refund request has been approved or denied. If the request is approved, the refund will be processed within 5-7 business days.

How quickly will my return be processed?

Please note that processing may be delayed during periods of high demand.
Normally , we will inform you within 10 working days. about the status of your return.

Your package hasn't arrived and has been returned to us?

Should an order be returned to us due to reasons such as failure to collect, incorrect or incomplete address, or postal non-delivery (e.g., recipient cannot be located), a refund of the order amount will be automatically issued upon receipt. In this case, redelivery will not be attempted.
Please note: The originally paid shipping costs will not be refunded in such cases.

We recommend that you keep an eye on the shipment tracking, as the post office or parcel service does not always leave notifications in the mailbox when the package is ready for collection at a branch, for example.

Your question wasn't answered?

If you have any questions about returns, refunds or exchanges, please contact our customer service at service@yvolve.shop .

You have 30 days from receipt to return your item free of charge.

Just write an email to service@yvolve.shop, preferably with photos, and we will take care of sending you a replacement.

We will normally inform you of the status of your return within 10 working days. Please note that during busy periods, such as the Christmas season, there may be delays in processing.

Autograph cards are only available for certain items or orders. We are also unable to fulfill requests for autographs.

No, we do not share contact details or forward emails.