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Contact and FAQ - Frequently Asked Questions

What is print on demand?

Print on Demand, or as we call it, POD, means that we have items produced for you after you place your order. That is why POD items have a longer delivery time of up to
14 working days. This saves storage costs and we can offer you the items at a lower price.

Do you actually do competitions?

Yes, you can win something regularly with us. Our competitions are always published on social media. If you subscribe to us, you won't miss anything.

How do I get my voucher for newsletter registration?

You will receive the voucher when you sign up for our newsletter for the first time. However, the voucher will only be sent once you have confirmed your registration.

How do I redeem a discount code or gift voucher?

You can simply enter your code in the field below the item listing during checkout and redeem it.

Can you send immediately available items in advance?

We always ship your order together. We do this for logistical and environmental reasons. If you order an item with a long delivery time but need the other items sooner, we ask you to place multiple orders.

Can I specify a preferred delivery date?

We process orders in the system chronologically. We cannot take a desired delivery date into account.

Can I change the delivery address later?

If your order has not yet been processed, we can do that. Write a message with your order number and the new address using the contact form. If you have already received your shipping notification, we can no longer do that.

What happens if I was unable to accept my package?

After returning the package, we will refund you the amount minus shipping costs. In the event of a postal error, we will resend the package.

How do I send something back to you?

You can find all the information about returns here: Returns

How long do I have to return the item?

You have 30 days from receipt to return your item.

My item arrived damaged. What should I do?

Just write an email to service@yvolve.shop, preferably with photos, and we will take care of sending you a replacement.

When will I get my money after the return?

We will normally inform you of the status of your return within 10 working days. Please note that during busy periods, such as the Christmas season, there may be delays in processing.

Can I get an autograph card from a creator?

Autograph cards are only available for certain items or orders. We are also unable to fulfill requests for autographs.

Can I get a creator's contact information?

No, we do not share contact details or forward emails.

Contact

Your question hasn't been answered yet? Then write to us using the contact form.

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