Print on Demand, or as we call it, POD, means that we have items produced for you after you place your order. That is why POD items have a longer delivery time of up to
14 working days. This saves storage costs and we can offer you the items at a lower price.

Yes, you can win something regularly with us. Our competitions are always published on social media. If you subscribe to us, you won't miss anything.

You will receive the voucher when you sign up for our newsletter for the first time. However, the voucher will only be sent once you have confirmed your registration.

You can simply enter your code in the field below the item listing during checkout and redeem it.

We always ship your order together. We do this for logistical and environmental reasons. If you order an item with a long delivery time but need the other items sooner, we ask you to place multiple orders.

We process orders in the system chronologically. We cannot take a desired delivery date into account.

If your order has not yet been processed, we can do that. Write a message with your order number and the new address using the contact form. If you have already received your shipping notification, we can no longer do that.

After returning the package, we will refund you the amount minus shipping costs. In the event of a postal error, we will resend the package.

Frequently asked questions about returns, refunds and exchanges.

How can I return items?

• Put a note with your order details and the reason for return or the completed return form in your return
• Click on your country below, fill out the form on the page that opens and follow the instructions
• • Germany
    
  • Austria
    
  • Switzerland
  • Netherlands
  • Belgium
    
  • Luxembourg
    
  • United Kingdom
    
  • France
    
  • Spain
    
  • Italy
    
  • Denmark
    
  • Finland
    
  • Poland
    
  • Czech Republic
    
  • Ireland
  • Greece
• Print the shipping label and stick it on the package
• Bring the package to a DHL collection point and send it back to us free of charge

Which items can I return?

• Items purchased less than 30 days ago
• Items are in unused and resalable condition
• Item in the original packaging with intact labels
• Items whose seal is intact

Which items can I not return?

• Items purchased more than 30 days ago
• Items in used and non-resalable condition
• Items without original packaging or with removed or damaged labels
• gift vouchers
• donation items
• Items that have been removed from the seal

Items from the order are faulty or the package was damaged upon receipt?

If an item from your order is faulty or the package was damaged upon receipt, please contact our customer service within 7 days of the delivery date.

An item from your order is broken?

We will of course exchange defective or broken items free of charge. Please contact customer service for this. To ensure quick processing, we ask you to attach a photo of the defect to the email and send the defective item back to us. An exchange is only possible if the item has arrived with us and has been checked accordingly.

Can items be exchanged?

An exchange is only possible for limited items and only if the desired exchange item is still in stock.

In any other case, we will refund you the amount for your returned item and ask you to reorder your desired item.

What refund options are available?

We offer the following refund options:

• Refund of the balance to the original payment method
• Refund of the credit as a voucher

How quickly will I receive a refund?

Once your returned items are received and inspected, you will be notified via email. You will also be notified of the approval or rejection of your refund request. If the request is approved, the refund will be processed within 5 - 7 business days.

How quickly will my return be processed?

Please note that there may be delays in processing during periods of high volume of orders.
Normally we will inform you within 10 working days about the status of your return.

Your question wasn't answered?

If you have any questions about returns, refunds or exchanges, please contact our customer service at service@yvolve.shop .

You have 30 days from receipt to return your item free of charge.

Just write an email to service@yvolve.shop, preferably with photos, and we will take care of sending you a replacement.

We will normally inform you of the status of your return within 10 working days. Please note that during busy periods, such as the Christmas season, there may be delays in processing.

Autograph cards are only available for certain items or orders. We are also unable to fulfill requests for autographs.

No, we do not share contact details or forward emails.