Return

Frequently asked questions about returns, refunds, and exchanges.

How can I return items?

• Please include a note with your order details and the reason for the return. Without this information, your return cannot be processed!
• Create a shipping label with a courier of your choice. As the recipient, please enter:
  • yvolve GmbH
    Retourenservice
    Schwanenborg 9
    49835 Wietmarschen-Lohne.
    
• Send the item back to us within the cancellation period.

Are items from the order faulty or was the package damaged upon delivery?

If an item from your order is faulty or the package was damaged upon delivery, please contact our customer service team.

Is an item from the order broken?

We will, of course, exchange defective or broken items free of charge. Please contact customer service regarding this. For faster processing, we kindly ask you to attach a photo of the defect directly to your email.

Can items be exchanged?

For limited edition items, an exchange is only possible if the desired item is still in stock.

In any other case, we will refund the amount for your returned item and ask you to place a new order for your desired item.

What refund options are available?

We offer the following refund options:

• Refund of the credit to the original payment method
• Refund of the credit as a voucher

How quickly will I receive a refund?

As soon as your returned items have been received and inspected, you will be notified via email. You will be informed in a subsequent email whether your refund request has been approved or rejected. If the request is approved, the refund will be processed within 5 - 10 working days.

How quickly will my return be processed?

Please note that processing may be delayed during peak periods.
Normally, however, we will inform you of the status of your return within 10 working days.

Your package did not arrive and was sent back to us?

If an order is returned to us for reasons such as failure to collect, an incorrect or incomplete address, or undeliverability (e.g., recipient cannot be located), the order amount will be automatically refunded once it reaches us. In this case, the order will not be re-sent.
Please note: The originally paid shipping costs will not be refunded in such cases.

We recommend keeping an eye on the shipment tracking, as the postal or courier service does not always leave a notification in your mailbox if the package is, for example, waiting for collection at a branch.

Was your question not answered?

If you have any questions regarding returns, refunds, or exchanges, please contact our customer service at service@yvolve.shop.